Terms and Conditions

1. Object of the service

Comforta, with CIF B21949383, based in Spain, is a private transport company that provides transfer services on your behalf, according to your instructions and preferences.

2. Request and confirmation process

The information you submit through the booking form is considered a request. We will send you a detailed proposal that you must approve before making any payment or confirmation with providers.

3. Payments

Payment is made at the time of confirming the booking through the enabled methods on the platform. The price shown is the final price of the service, with no additional hidden costs.

4. Cancellation and refund policy

You can cancel your booking at any time by contacting us at info@comforta.es or through the user panel. If you cancel more than 24 hours in advance of the service start time, you will receive a full refund of the amount paid. If you cancel between 2 and 24 hours before, 50% of the amount will be refunded. If the cancellation occurs less than 2 hours in advance, no refund will be made.

Refunds are processed to the same payment method used for the purchase within a maximum of 5 to 10 business days, depending on your bank. In case of cancellation by Comforta (exceptional circumstances, force majeure, etc.), a full refund of the amount paid will be made.

5. Booking modifications

If you need to modify the date, time, or pickup location of your booking, please contact us as far in advance as possible at info@comforta.es. Modifications are subject to availability and may involve a price adjustment.

6. Responsibility

Although we carefully select our partners, Comforta is not responsible for events beyond our reasonable control (strikes, weather conditions, decisions of authorities, etc.). In these cases we will do everything possible to help you find alternatives.

7. Proper use of the platform

You agree to provide truthful information and to use our services responsibly, respecting drivers, providers, and other users.

8. Cookie Policy

We use our own and third-party cookies to improve our services, personalize your experience, and analyze our website traffic. By browsing or using our services, you accept our use of cookies.

Cookies we use:

• Technical (essential) cookies: Necessary for the proper functioning of the platform (e.g. maintaining the session, booking process, security).
• Analytical cookies: These allow us to measure and analyze user behavior (e.g. Google Analytics) to improve the platform.
• Personalization cookies: These allow us to remember your preferences, such as language or region.

You can configure or reject the use of cookies at any time from your browser settings, although this may affect the proper functioning of some areas of the website.