Frequently asked questions
We answer the most common questions about Comforta and our services.
How do I book a trip with Comforta?
You can start your booking from the home page or from the wizard. You only need to indicate origin, destination and an approximate date. Our team will contact you to confirm all the details.
How far in advance should I book?
We recommend booking at least 48 hours before your trip, although in many destinations we can handle urgent requests. For complex experiences or large groups, the earlier the better.
Can I change the date or time of my trip?
Yes. If your trip has not yet been confirmed with providers, we can adjust the date and time at no cost. Once confirmed, it will depend on the policies of each provider; we will always inform you before applying any charge.
What does the VIP travel service include?
It includes chauffeured transfer management, schedule coordination, flight tracking when applicable, and 24/7 support during your trip. We can also add custom hotels, activities, and experiences.
How do payments work?
Once you accept the proposal, we will send you a secure payment link. For companies, we can offer monthly or project billing. We will never make charges without your prior approval.
Can I travel with children or pets?
Yes. Indicate it in the notes of your request so we can prepare child seats, extra space for luggage, or the necessary conditions for traveling with pets.